SUPPORT FAQs

1. Was your Eden being used to record vocals? If yes, were you using a pop filter? If no, you may have gotten moisture on the capsule. Try letting it "dry" out for 24-hours. If this solves your issue, be sure to use a pop filter moving forward. 2. Is your environment humidity controlled? The Eden capsule is extremely large and thinner than a human hair, which makes it senstive to humidity, moisture and dust. It should be kept at or below 50% humidity at all times. 3. Is the noise always there,regardless? Your Eden likely needs a new tube, which is easy to replace! Click HERE to buy a new one.

Buzzing is usually power related and not the fault of the microphone. Here are some things to try: 1. Do you have lights on a dimmer? Turn them off. This is the number one cause of electric noise. 2. Make sure the microphone is plugged into the same outlet as the computer and audio interface. 3. Try a 3 pring to 2 prong power adapter. If the sound goes away, it's a grounding issue with your power.

Please watch our video HERE.

STOP IMMEDIATELY! The capsule of a microphone is electrically charged and thinner than a human hair. Intentionally blowing or breathing closely on the capsule can cause moisture to build, similar to fogging up a window. If you are singing close enough that this is occurring, use a pop filter.

We us Flitz Metal, Plastic & Fiberglass polish. It comes in a small grey tube and you can get it just about anywhere. Follow the instructions carefully. Please watch our video HERE.

Please watch our video HERE.

Please watch our video HERE.

This is normal. We chose to minimize components in the Multi-Voicing selector circuit to protect the timbre of the microphone.

It's time to change them! Shock bands wear out over time from the weight of a microphone. Click HERE to buy a new set.

Please watch our video HERE.

1. Was your Atlantis being used to record vocals? If yes, were you using a pop filter? If no, you may have gotten moisture on the capsule. Try letting it "dry" out for 24-hours. If this solves your issue, be sure to use a pop filter moving forward. 2. Is your environment humidity controlled? The Atlantis capsule is extremely large and thinner than a human hair, which makes it senstive to humidity, moisture and dust. It should be kept at or below 50% humidity at all times.

STOP IMMEDIATELY! The capsule of a microphone is electrically charged and thinner than a human hair. Intentionally blowing or breathing closely on the capsule can cause moisture to build, similar to fogging up a window. If you are singing close enough that this is occurring, use a pop filter.

It's time to change them! Shock bands wear out over time from the weight of a microphone. Click HERE to buy a new set.

Please watch our video HERE.

Physics! We are using a completely unique design that allows us to reject off-axis sounds. A side effect of that is a warmer top-end. Not to worry though, the 308 takes EQ exceptionally well!

It's completely normal. The 208 can handle up to 135dB without a pad. A slightly lower output from the microphone is a side effect of that, but no assistive device aside from a preamp is needed to increase gain.

The 208 has exceptional off-axis rejection, but no where near that of the 308.

This is most likely because the power supply is set to 220V and should be set to 115V. Simply remove the clear plastic cover from the voltage selection switch and set to 115V. Please ensure you are using an OEM 5-pin tube microphone cable from the LA320 to the power supply. Do not use a 5-pin microphone cable (DMX or Midi) commonly found on Amazon.com, these won't work.

Buzzing is usually power related and not the fault of the microphone. Here are some things to try: 1. Do you have lights on a dimmer? Turn them off. This is the number one cause of electric noise. 2. Make sure the microphone is plugged into the same outlet as the computer and audio interface. 3. Try a 3 pring to 2 prong power adapter. If the sound goes away, it's a grounding issue with your power. Please ensure you are using an OEM 5-pin tube microphone cable from the LA320 to the power supply. Do not use a 5-pin microphone cable (DMX or Midi) commonly found on Amazon.com, these won't work.

Please watch our short video HERE.

Please watch our video HERE.

Absolutely! They sound great.

Absolutely! They sound great.

Please watch our video HERE.

The output of the LA-120s is extremely high. The first thing to do is ensure you are properly gain-staging the microphones as too much gain at the preamp is the most common cause. Another issue can be the noise floor of the room you are recording in, which is caused by things like air conditioning. Utilizing the high cut can help to minimize this noise, but the best way to reduce room noise is to elimintae the cause.

No, they are only sold in pairs

Rim Mount's max load capacity is 3.3 LBS. Some microphones that we have mounted successfully with Rim Mount (other than Snare Mic & Tom Mic) are SM7b, MD421, RE20, SM57, and 414.

Components critical to the sound of the Oceanus are no longer readily available. These are not components that regularly fail, but do make production difficult to maintain. This does not impact our ability to service the Oceanus.

Yes, absolutely!

Yes, absolutely!

Yes, absolutely!